Job Responsibilities:

• Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in ground operations and service delivery.
• Ensure that the organisation’s approach to data protection, security and retention complies with best practice and that policies and procedures are effectively implemented.
• To develop, continuously improve and implement the organisations approach to risk management.
• Identify and pursue new business opportunities within the business aviation and general aviation markets.
• Develop and maintain strong relationships with aircraft operators, brokers, trip planners and other stakeholders.
• Promote FBO services, including ground handling, fuel sales, hangarage and concierge services.
• Prepare and deliver customized proposals and quotations to clients.
• Support the development of pricing strategies and promotional campaigns.
• Achieve and exceed monthly and annual sales targets.
• Serve as a focal point of contact for assigned clients, ensuring a high level of customer satisfaction.
• Coordinate with Operations, Customer Service, Protocol and Finance teams to ensure seamless service delivery.
• Collect client feedback and work with management to improve service offerings.
• Conduct market research and competitor analysis to identify trends and new opportunities.
• Maintain an updated database of potential and existing clients in FBO One systems.
• Provide regular sales reports, forecasts and performance analyses to management.
• Contribute to business planning, budgeting and revenue forecasting.
• Support partnership development with fuel suppliers, travel partners and VIP service providers.

Skills

• Bachelor’s degree in business administration, Aviation Management, Marketing or related field.
• Minimum of 3 to 5 years of experience in aviation sales, FBO operations, or business development.
• Proven track record in achieving sales targets and building client relationships.
• Strong understanding of business aviation, airport operations, and FBO services
• Experience with FBO One systems (Preferred) and Microsoft Office Suite (Excel, PowerPoint, Word).